Robust IT Management with Plantronics Manager Pro

June 30, 2016

Robust IT Management with Plantronics Manager Pro

Boosting employee productivity has always been a significant issue for enterprise managers. The right technology can connect teams wherever they are while supporting accountability, collaboration, innovation and efficiency. You need a product that is flexible and compatible across devices and platforms, something that enhances your telephony while giving your team the tools they need to succeed. Plantronics has been at the top of their field for over fifty years, pioneering new trends in communication with audio technology products that take voice connection to the next level.

As a leader in the audio technology field, Plantronics recognized a growing trend among their clientele: there was a need to deliver a streamlined method of updating and modifying IT settings across a large workforce, whether it was to comply with company policy or complete regular firmware updates to hundreds or even thousands of devices. There was also a need for security, and ideally a way for this to work locally, within a company’s firewall. The ‘nice to have’ extras include being able to collect and deliver valuable insights through advanced data analytics, which help IT managers to understand how their technology is being used and where any weaknesses may exist. Based on these very specific needs, the Plantronics Manager Pro was created.

Product Highlights: Top Selling Points

Plantronics has already been supplying enterprise with corded and cordless office headsets for years. They have led the charge with a truly future-proof solution that works for in-office, mobile or remote workers, empowering the entire workforce from the sales team all the way to the c-suite. Plantronics Manager Pro is a tool that supports the management of every Plantronics device on the network, providing these powerful features:

  • Allows IT managers to update firmware and change device settings globally:
    • Comply with changing company policies
    • Modify audio device settings when needed
    • Push updates to as many users as are on the network
    • A nimble solution to service response issues
  • Cloud based:
    • Completely scalable to changing needs
    • Disaster recovery environments can be available in a matter of hours
  • Data collection and asset analysis:
    • Track device deployments, application usage and updates
    • Control device inventory across hundreds of users
    • Reduces spending on human and financial resources
    • Identifies needs through usage reporting, and can let IT know which users might benefit from further training or changes in configuration
  • Robust Security Features:
    • Databases exist on local servers and work within the firewall
    • DECT wireless security certification

It’s simple, it’s powerful, it’s secure and it’s smart, and it works within your established parameters, empowering your team so that they can get on with the task of building your business.

Multi-Layered Security Protocols

Plantronics updates and configuration files are stored locally and deployed by the IT manager from a file server within the firewall. Analytics are collected by Plantronics Manager, which is operated from the Plantronics cloud and accessed through a web browser. With multi-layered security protocols, access to EC2 instances are limited to a relative few individuals and restricted to a controlled range of IP addresses. Data is encrypted during transit and is stored at a third party data center at an undisclosed location – separate from Plantronics or AWS locations for an extra layer of safety.

The AWS control panel requires two-factor authentication for access. At this level, Amazon AWS staff are the only individuals with hardware access, and all data is protected by stringent AWS security protocols. Used by some of the most security-sensitive companies in the world, AWS is the perfect partner to support a Plantronics Manager Pro deployment.

Plantronics Manager Pro and CCG

CCG is a certified Plantronics partner, and has been proudly recommending and deploying Plantronics wired and wireless headset systems for as long as we have been in business. We have the ultimate confidence in Plantronics as an enterprise solution, and can honestly say that their innovation and motivation to be at the top of their field is unmatched in unified communications. For an enterprise of any shape or size, Plantronics scalability, ease of use and powerful analytics are the foundations that so many businesses have built their success upon. From Indy car racing to the pharmaceutical industry, from high finance to higher learning, their hardware solutions are indispensible, with unparalleled audio quality and the industry’s first and only DECT security certified wireless headset. Add to that Plantronics Manager Pro’s ability to separate the wheat from the chaff where data analytics is concerned, you’ve got a winner every time. CCG technicians know Plantronics intimately, and will help your enterprise get the highest possible return on your investment, whether you are adding it to an existing UC environment or starting from scratch.

If you would like to know more about Plantronics Manager Pro and how it could benefit your enterprise, call CCG today to schedule a demo.

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