Discontinuation of support for SBCs in Exchange Online

February 16, 2018

Discontinuation of support ends July 31st, 2018

The following configurations are not affected by this change:

  • Skype for Business Server (on-premises) connected to Exchange Online UM
  • 3rd party voicemail solutions that deposit voicemail messages into Exchange Online mailboxes through APIs, rather than an SBC connection
  • All forms of Exchange Server UM (on-premises)

There are several alternative solutions for impacted customers, one or more of which must be implemented prior to July 2018.

  • Option #1: Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX.
  • Option #2: Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises.
  • Option #3: For customers with a mixed deployment of 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector. For example, TE-SYSTEMS anynode UM connector can be used for that purpose.
  • Option #4: For customers with no Skype for Business Server deployment or for whom the solutions above are not appropriate, implement a 3rd party voicemail system.

Call to speak with a technician today to learn more about this change or for any questions or concerns.