AudioCodes Routing Manager (ARM)

August 22, 2017

AudioCodes Routing Manager, also known as ARM, enables simplified call and session routing for complex networks. Clients love it because it simplifies the tasks of routing multi-site, multi-vendor enterprise VoIP systems, reducing what once were incredibly time-consuming and tedious tasks into a simple, centralized interface.

It’s been called revolutionary, innovative, and ingenious, but it’s clearly a product whose time has come.

Designed specifically to solve the problems created by the burgeoning mobile workforce and all the complexities that embodies for large-scale enterprise calling, ARM enables the VoIP network administrator to focus on supporting users rather than chasing errors and troubleshooting issues. This in turn reduces risk and drives value, both to the workforce and to the administration.

Highlights of ARMs features include:

  • Enforces routing policies based on a multi-variant decision engine
  • Enables a centralized dialing plan and call routing that supports multiple vendors
  • Integrates with Microsoft Active Directory
  • Intuitive GUI for snapshot network views
  • Enables single-click network topology creation
  • Highly scalable solution that allows control over multiple network elements
  • Delivered as a virtualized software app with high availability built-in

Session management simplified

Ultimately, AudioCodes saw a gap in the session management space and took up the challenge to solve the problem. To be effective in the areas of SIP header manipulation, packet normalization, and the establishment and enforcement of security protocols and network dial plans, the solution had to be efficient, transparent, and fast.

In larger organizations, these issues were painfully complex, with multiple locations and vendors, and often a mishmash of different communications platforms to boot. The problem with this (before ARM) was that fixing a problem in one area often created a problem in another – swapping out servers, gateways, or interfaces often created bottlenecks that impacted quality and service delivery.

ARM consolidates all of the disparate elements and allows the ability to focus on how enterprises want their call traffic to flow, allowing ARM to manage and monitor the various links along the chain.

Using ARM, voice network topologies and routing policies can be established and modified with just a few clicks. Some of the things you can accomplish using ARM include:

  • Adding a new PSTN
  • Adding a new SIP trunk connection
  • Adding a new branch
  • Establish or modify user calling privileges
  • Create network routing rules and modify connections

All this and more can be accomplished from a single dashboard, giving your administrators ultimate flexibility, and freeing up their time to focus on higher-value tasks.

ARM Saves Time

Using ARM accelerates network topology design and modification by allowing auto-registration and discovery of network elements. It also enables administrators to modify connections with a simple drag-and-drop, and can connect to and leverage data from enterprise user directories such as LDAP – another valuable time saving feature.

ARM Reduces Costs

ARM helps you to reduce costs through its simplified call routing operation. What once required hours of work by highly skilled technicians can now be accomplished in minutes using the ARM, and the need for telephony experts is greatly diminished, providing an extra layer of potential savings. Create customized policies and rules based on your own individual criteria, including user information, predefined connection values, least-cost routing determinations, or quality-based routing. All in all, the resources you’ll save by using ARM will help you realize an immediate ROI.

ARM Increases Agility

ARM enables you to respond rapidly to changing network needs, such as adding a new branch location, adding user groups, or changing routing options to meet cost, quality, or other mandates.

Completely scalable

ARM allows you to control and add as many VoIP network elements as required, giving you ultimate flexibility no matter what the future holds.

Highly flexible

ARM allows you to use a broad set of criteria to establish routing policies that respond to the way you do business. With the ability to route traffic on the fly, call quality and cost-effectiveness improves dramatically.

Robust monitoring and analytics

ARMs simplified dashboard gives you access to data from all network elements, including:

  • Topology events and changes
  • Availability of routing options
  • Routing decision statistics
  • Call statistics

Support for multiple vendors

When working in environments that span several countries, for instance, you may be working with many different vendors, each with their own policies and unique environments. With ARM, it is now possible to administrate all of your vendors in one central place, streamlining all of your configuration processes and shortening the time to completion for your most crucial tasks.

To this end, ARM is designed with medium to large enterprise in mind. Highly available, it runs as a virtualized application on VMWare, and adds great value to the Lync UC environment.

Questions about AudioCodes Routing Manager? Call CCG today

If you are interested in finding out more about ARM and how it can add value to your organization, call CCG today. One of our technicians would be glad to talk you about all of ARMs exciting features, and how it can simplify your session management activities.